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consumer protection

Mon, 11/05/2009 - 7:49pm
consumer protection

 

 

The EU should strengthen consumer protection policies, including for e-commerce. It should do this through measures such as systematic controls of such things as food and pharmaceuticals and imports from outside the EU. There should be stringent labelling which facilitate comparisons between products and commodities. The process of complaints and suggestions should be accelerated. A central control agency which can issue sanctions should also be established.


Thu, 04/06/2009 - 11:14am #1
Re : consumer protection
With the internal market, consumer protection has to be monitored at the EU level, though European norms and labels.
But protection does not work without good information. What is the use of labels if consumers cannot recognise them? They should all be aware of the rules protecting them in order to avoid dangerous conterfeit products.
Fri, 05/06/2009 - 1:05pm #2
Re : consumer protection

I think that the biggest danger for the consumers nowadays is the e-commerce as except for some well-known websites, it is very hazardous to order to several ones as the consumer cant be sure to received the products he paid for or if the products received are totally safe etc...Its is different from the usual physical stores which are very controlled and where the consumer can go back if something is wrong etc...with these new internet services, it is hard to find a person to talk to in case of problem, this is the main area the EU has to focus to improve the consumer protection and reduce insecurities.

Sun, 04/10/2009 - 12:22am #3
Re : consumer protection

European citizens are thankful to EU for developing consumer protection and strenghtening consumer involvement (e.g. passengers rights in air transport). It was one of the best ways for EU to gain acceptance  for its institutions.